National Certificate for Door Supervisors (NCDS)
How long is the course?
3 days; the examinations take place on day 2 and day 3 of the course.
Where and when are the courses run?
We run regular 'open’ courses in London and the South East.
Our next course dates are:
- Wednesday 27th January 2010 (Central London)
We run group courses (minimum 8 candidates) for clients throughout the UK, either at the client’s own workplace or at one of our established Training Centres.
‘In-house’ courses are run at the convenience of our clients, including weekends where required.
How do I book?
Book On-line or call us on 0845 602 55 95 (low call rate) / 01784 434 392 to book over the phone.
How much does it cost?
£185.00 + vat per candidate; all inclusive of course handbook (remains the property of the company), course materials, tuition, examination & certification. There are No Hidden Extras; everything is covered by the course fee.
Candidates have the option to buy the BIIAB course handbook for an additional £15.00 + vat.
We provide tea, coffee and water during the course, candidates must provide their own lunch.
Where we are training at a client’s premises, we are required to register the training facility with the BIIAB in order to meet our quality assurance standards. We complete this process at no additional cost to the client.
What is the National Certificate for Door Supervisors (NCDS)?
The BIIAB National Certificate for Door Supervisors is the industry standard course for anyone wishing to work as a door supervisor in the Licensed Retail Sector (pubs, bars, nightclubs etc.).Candidates must have achieved this qualification in order to apply to the Security Industry Authority (SIA) for their Door Supervisors Licence (badge) to practice.
For more details please visit our National Certificate for Door Supervisors Course Overview page.
Who should attend this course?
The course is directed at anyone over the age of 18 planning to work as a door supervisor in the licensed retail sector. The course has the added advantage that the Door Supervisor Licence allows the holder to work as a door supervisor or as a security guard in the retail or static guarding capacity. Please note the security guarding licence does NOT permit the holder to work as a door supervisor on licensed premises.
Anyone working in the capacity of a door supervisor even under a different title must hold a Door Supervisor Licence. This also applies to those employees undertaking the role 'traditionally' performed by door supervisors as part of their 'other duties'.
The National Certificate for Door Supervisors is a qualification which managers, doormen, supervisory staff and others should consider if they undertake any of the 'traditional' door supervisor duties, such as selecting which customers gain entry or removing disruptive customers.
What does the course cover?
Unit 1 - The roles and responsibilities of door supervisors – the role of the door supervisor • Behavioural standards • Customer service skills • Health and safety at work • Civil and criminal law • The law in relation to licensing • Equal opportunities • Young persons • How to comply with regulations as a door supervisor • Searching people • Eviction and ejection • Offensive weapons • First aid & emergencies • Drugs • Arrest • Incident recording and scene preservation •
Unit 2 - Conflict management for door supervisors – Introduction to communication skills and conflict management • Self awareness • Avoiding conflict • Effective communication and customer service skills • Recognising and defusing conflict • Maintaining space • Defusing high risk conflict • Resolving and learning from conflict •
What is the outcome of the course?
Candidates will gain the core skills and knowledge to work effectively and professionally in the capacity of a door supervisor. They will understand the role and responsibilities of the door supervisor and be able to respond to conflict situations in a professional and proactive manner.
On successfully completing the National Certificate for Door Supervisors and passing the associated examinations, candidates will receive their certificates from the BIIAB.
The course will provide them not only with a nationally recognised qualification but also with an accredited qualification, recognised as prescribed for applications to the Security Industry Authority (SIA) for a Door Supervisor Licence.
How is the course assessed?
The course is broken into 2 units. Each unit is assessed via a short 60 minute, 40 question multiple choice examination. Candidates must attend all sessions of the training and achieve 28/40 on the unit 1 examination and 24/40 on the unit 2 examination, in order to pass and to be awarded their certificates.
Once completed, examination papers are returned to the BIIAB to be marked. The BIIAB allow themselves five working days to communicate the results to us; although to date the longest notification time has been 48 hours. We aim to inform candidates of their results by phone or by email the same day.
Certificates are sent to us from the BIIAB within 10 working days of the results notification; although this is usually done within 5 working days. We aim to forward these by first class post to our clients, within 24 hours of them being received by us.
Who accredits the course?
The course is accredited by the BIIAB. Beyond The Blue is a ‘Grade 1 BIIAB centre’ approved to administer BIIAB training and examinations.
The BIIAB Level 2 National Certificate for Door Supervisors is approved by the Security Industry Authority (SIA) endorsed by the government and is accredited by the Office of the Qualifications and Examinations Regulator (Ofqual) as a level 2 qualification. Level 2 means it is a qualification which supports employment progression.
Why choose Beyond The Blue as your training provider?
Beyond The Blue is a ‘BIIAB Grade 1’ Training Centre (The BIIAB describe Grade 1 as ‘demonstrating outstanding quality procedures’); we have exceptionally high pass rates for all our BIIAB accredited courses. In 2009 across the whole portfolio of BIIAB courses, only 3 candidates failed their examinations after attending training with Beyond The Blue.
Our success is measured in the success of those people we train, we are focussed on providing excellence in customer service both pre and post training.
Some of our ‘open’ National Certificate for Door Supervisors (NCDS) courses are run by partner training organisations. In these cases training is provided under their accreditation and their terms and conditions, for more details please Contact Us.
Where you are booking with one of our training partners, we will always make it explicitly clear that this is the case, all other bookings are made directly with Beyond The Blue ltd.
All our training partner organisations are vetted by us to ensure their approach to training reflects our own.
For more details regarding the Door Supervisor Licence and the application process please visit our Door Supervisor Licence Information page.
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